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Frequently Asked Questions:


We use the extraction method for carpet cleaning which removes dirt, sand, grit, allergens from within the carpet. The extractor uses hot water and a special cleaning formula to clean the carpet followed by a powerful suction to extract the the out of reach dirt, allergens and 90% of the moisture. This method is recommended by carpet manufacturers and Property Mangers aswell.
On an average, it will take approximately 15-20 minutes per room. This time can vary greatly depending on whether the area needs a vacuum cleaning prior to the carpet cleaning, any spot or stains to be removed and how soiled the carpet is.
Drying of the carpet depends upon the ventilation, temperature, humidity and the weather. It can take anywhere between 4-24 hours for the carpet to completely dry. Turning on fans, air conditioning or heating system certainly helps in speeding up the drying process. Care-o-carpet services can provide a special air dryer particularly built for speeding up drying time, on extra charges. Extra care should be taken when walking from damp carpeted area to non-carpeted area to avoid slips.
It cannot be guaranteed that all spots or stains will be removed. There are substances that can permanently damage the carpet fibres. The type and age of the carpet fibres is the other significant factor. Our technician will try to determine if a stain can completely be removed prior to cleaning most of the times but will not be able to determine this always before trying to remove the stain.
Carpet Manufacturers recommend having carpet professionally cleaned every 12-18 months depending upon usage to remove embedded dirt and grime and increase the carpets life. Along with this, manufacturers also recommend vacuuming high traffic areas daily and stop dirt at the door by using mats outside and in, taking your shoes off when you enter the house and changing your air filters to reduce airborne dust particles
We are happy to work with you to correct any situation that may arise. In some cases this can mean spot cleaning specific areas of concern or even completely re-cleaning the area in question before we leave the premises. In the end, we’re not satisfied until you are.
Yes! We move most furniture. Couches, chairs, tables, night stands, end tables. Items that we do not move are beds, large entertainment centers and computer desks or items with electronics on them.
Sometimes. It depends on what type of carpet it is. Different carpets have different characteristics.
We expect the house to be picked up. It’s best if you can have smaller items picked up like toys, pictures, files, etc. It will pro-long the process and make it difficult to focus on the cleaning if the technician is having to spend time picking up items that could have already been put away.
There is a huge difference in results between professionals and consumers. Equipment, chemicals, experience and proper cleaning procedures play a crucial role in carpet cleaning. There is nothing on the consumer level that can give you the type of cleaning power that a professional can offer. There is also the experience factor that only someone in the industry can provide.

CareoCarpet carpet cleaning in Auckland provides your carpet best possible cleaning using modern non-toxic and eco-friendly techniques.